We want you to love what you ordered. Here’s how shipping, returns, and refunds work.
Shipping & Delivery
We ship worldwide, with our main shipping destinations being the United States, United Kingdom, and European Union. Most orders arrive within 20 business days of your shipping confirmation email, though delivery times can vary by destination.
If your order hasn’t arrived within 20 business days, please email us at support@luxeelane.com with your order number and we’ll track it down for you.
Returns
You have 14 days from the date your order is delivered to request a return. To be eligible, items must be unworn, unwashed, with tags still attached, and in their original packaging.
The following items can’t be returned:
- Sale or discounted items
- Earrings and other pierced accessories, for hygiene reasons
- Gift cards
How to Start a Return
Email support@luxeelane.com with your order number and the item(s) you’d like to return. We’ll confirm eligibility and send you return instructions.
Refunds
Once we receive and inspect your return, we’ll email you to confirm it’s approved. Refunds are issued to your original payment method through our payment provider, and typically appear within 5–10 business days after approval, depending on your bank.
Damaged or Incorrect Items
If an item arrives damaged or isn’t what you ordered, email us within 7 days of delivery with a photo and your order number — we’ll sort out a replacement or refund at no cost to you.
Need Help?
Reach us anytime at support@luxeelane.com.