This Privacy Policy explains what information we collect when you shop with us, how we use it, and the choices you have.
Information We Collect
When you place an order, create an account, or contact us, we collect information like your name, email, shipping address, and order details. We also collect basic technical data (like browser type and pages visited) to help the site run properly.
How We Use It
- To process and ship your order
- To respond to customer service requests
- To send order updates and, if you opt in, occasional emails about new arrivals or sales
- To improve the site and prevent fraud
Payment Information
We use a single third-party payment provider to process all payments. Your card details are entered directly with that provider and are never stored on our servers.
Shipping & Fulfillment
To deliver your order, we share the necessary shipping details (name, address, order contents) with our fulfillment and shipping partners. We ship worldwide, with most orders going to the United States, United Kingdom, and European Union.
Cookies
We use cookies to keep the site working properly and to understand how it’s used. See our Cookie Policy for details.
Your Rights
You can ask us at any time what personal data we hold about you, request a copy of it, ask us to correct it, or ask us to delete it (subject to what we’re legally required to keep, such as order records). To do any of this, email support@luxeelane.com.
Data Retention
We keep order information for as long as needed for accounting, legal, and customer service purposes, and delete or anonymize it when it’s no longer needed.
Changes to This Policy
We may update this policy from time to time. The version posted here is always the current one.
Contact
Questions about your data? Email us at support@luxeelane.com.